Refund & Cancellation Policy
Last updated: 25 August 2026
1. Listing Fees
Standard, Premium, Normal, and Premium sale listing fees are non-refundable once the listing has been published (moved to Active status after moderation approval).
If a listing is rejected during moderation before publication, you may:
- Edit and resubmit the listing at no additional charge, or
- Request a full refund of the listing fee via our support channel
If SAZEE unpublishes a live listing due to a confirmed Listing Content Policy violation discovered after publication, the listing fee is not refunded. If SAZEE unpublishes a listing in error, a full refund or free relisting will be offered.
2. Founding 200 Free Listings
Founding 200 listings are provided at no charge and are therefore not subject to a fee refund. If a Founding 200 application is rejected after a listing was already published under the campaign, SAZEE will contact the owner to either convert the listing to standard pricing or unpublish it - see the Founding 200 terms presented at application time.
3. Customer Subscription
The customer subscription (unlimited browsing and owner contact) may be cancelled at any time from your account dashboard. Cancelling stops future renewal but does not refund the current billing period - you retain unlimited access until the current period's expiry date.
A subscription refund may be requested within 24 hours of purchase if you have not used the unlimited-contact benefit (i.e. you have not revealed any additional owner contact beyond your free-view allowance during the subscription period). Requests are reviewed via our support channel.
4. How to Request a Refund
Contact Support with your registered mobile number and the transaction date. Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank or payment provider.
5. Payment Disputes
If you believe you were charged in error or a payment was not correctly reflected in your account, contact support immediately - our admin team can look up and manually reconcile payment records against the payment gateway.